Shipping Policy

Last Updated: [August 10, 2026]

At Silvee, we take great care in packaging and delivering your jewellery safely and securely. Please read our Shipping Policy below for details on order processing, delivery timelines, charges, andtracking.

1. Order Processing Time

• All orders are processed within 1-3 business daysof order confirmation and successful payment, excluding Sundays andpublic holidays.
• Made-to-order, personalized, or engraved pieces may require anadditional 3-7 business days for crafting beforedispatch. Estimated timelines will be communicated at the time of orderor on the product page.
• You will receive an order confirmation and a dispatch notification(via email/SMS/WhatsApp) once your order has shipped, along withtracking details.

2. Delivery Timelines

Delivery timelines are estimates provided by our courier partners andare not guaranteed. Delays may occur due to weather conditions, couriernetwork issues, regional restrictions, incorrect/incomplete addresses,or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed atcheckout before payment.
• We may offer free shipping on orders above aspecified value, as communicated on the Platform from time to time.
• All jewellery is shipped fully insured against loss or damage intransit, at no additional cost to you unless otherwise specified.

4. Packaging

• All Silvee jewellery is shipped in secure, tamper-evident, brandedpackaging to protect the product during transit.
• For security reasons, our shipments are sent in discreet, unbrandedouter packaging that does not indicate the contents, to minimize therisk of theft or tampering.

5. Order Tracking

Once your order is dispatched, you will receive a trackinglink/number via email, SMS, or WhatsApp. You can also track your orderusing the TrackOrder page on our website.

6. Serviceable Areas

We currently ship across India to all serviceable pin codes coveredby our courier partners. In rare cases, if your pin code isnon-serviceable, our support team will contact you to arrange analternate delivery solution or process a refund.

International Shipping: [Currently not available /Available on request — please contact us at Insert Email forinternational orders.]

7. Delivery Attempts &Failed Deliveries

• Our courier partners typically make up to 2-3 deliveryattempts.
• If delivery fails due to an incorrect address, unavailability of therecipient, or refusal to accept the parcel, the order will be returnedto us. Additional shipping charges may apply for re-shipment.
• Please ensure someone is available to receive and sign for thepackage, as jewellery shipments often require an OTP or signatureconfirmation upon delivery for security purposes.

8. Inspection at Delivery

We strongly recommend that you inspect the package for any visiblesigns of tampering or damage at the time of delivery, in the presence ofthe delivery agent, and record an unboxing video where possible. Pleasereport any damage or discrepancy to us within 24-48 hours of delivery at [Insert Support Email/Phone], as outlinedin our Return Policy.

9. Contact Us

For any shipping-related queries, please reach out to:

Silvee (a brand of Suvarnakrupa Jewels PrivateLimited)

• Phone: +91 9169091601
• Email: [email protected]