Privacy Policy

Last Updated: [August 10, 2026]

Silvee (“Silvee,” “we,” “us,” “our”), a brand owned and operated by Suvarnakrupa Jewels Private Limited, is committed toprotecting your privacy. This Privacy Policy explains how we collect,use, disclose, and safeguard your information when you visit https://silvee.zestra.in or make a purchase from us (collectively, the “Platform”).

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDPAct”), and applicable Indian laws.

By using the Platform, you consent to the collection and use of yourinformation as described in this Policy.

1. Information We Collect

• Information you provide directly: - Name, email address, phone number, delivery and billing address - Account login credentials - Payment and billing information (processed via securethird-party gateways; we do not store full card details) - Order history, wishlist items, and preferences - Communications with ourcustomer support team (chat, email, WhatsApp, call) - Information submitted through contact/enquiry forms
• Information collected automatically: - IPaddress, browser type, device information, operating system - Pagesvisited, time spent, click patterns, referral URLs - Location data (approximate, based on IP or device settings) - Cookies and similar tracking technologies (see our Cookie Policy fordetails)
• Information from third parties: - Informationfrom payment gateways, shipping/courier partners, and analytics oradvertising partners (e.g., Google, Meta) used to facilitatetransactions and improve services.

2. How We Use Your Information

We use the collected information to: - Process, confirm, and fulfilyour orders, including delivery and payment processing - Create andmanage your account - Communicate order updates, shipping notifications,and respond to customer service requests - Send promotional offers,newsletters, and marketing communications (with an option to opt out atany time) - Improve our Platform, products, and user experience throughanalytics - Detect, prevent, and address fraud, security issues, ortechnical problems - Comply with legal obligations, including tax,accounting, and regulatory requirements

3. Sharing of Information

We do not sell your personal information. We may share yourinformation with: - Logistics & courier partners —to deliver your orders - Payment gateways & banks —to process payments securely - Marketing & analytics serviceproviders — to understand usage and improve our services (e.g.,Google Analytics, Meta Pixel) - Professional advisors —such as auditors, legal counsel, where necessary - Government orregulatory authorities — where required by law, court order, orto protect our legal rights - Business transfers — inthe event of a merger, acquisition, or sale of assets, your informationmay be transferred as part of that transaction, subject toconfidentiality commitments

All third parties are contractually required to handle yourinformation securely and only for the purposes specified.

4. Cookies & TrackingTechnologies

We use cookies and similar technologies to enhance your browsingexperience, remember your preferences, and analyse site traffic. Pleaserefer to our Cookie Policy for detailed information andhow to manage your cookie preferences.

5. Data Security

We implement reasonable technical and organisational securitymeasures — including SSL encryption, secure servers, and restrictedaccess controls — to protect your personal information from unauthorizedaccess, alteration, disclosure, or destruction. However, no method oftransmission over the internet is 100% secure, and we cannot guaranteeabsolute security.

6. Data Retention

We retain your personal information only for as long as necessary tofulfil the purposes outlined in this Policy, including to comply withlegal, accounting, tax, or reporting obligations, resolve disputes, andenforce our agreements.

7. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you havethe right to: - Access the personal data we hold about you - Request correction of inaccurate or incomplete data - Withdraw consent formarketing communications at any time - Request deletion of your accountand associated personal data, subject to legal retention requirements -Raise a grievance regarding the processing of your personal data

To exercise these rights, please contact us using the details inSection 10 below.

8. Children’s Privacy

While Silvee offers a Kids’ Jewellery collection, our Platform andaccount creation are intended for use by individuals aged 18 and above,or by a parent/guardian on behalf of a minor. We do not knowingly collect personal information directly from children without parentalconsent.

9. Third-Party Links

Our Platform may contain links to third-party websites (e.g., socialmedia, payment providers). This Privacy Policy does not apply to suchthird-party sites, and we encourage you to review their respectiveprivacy policies.

10. Grievance Officer / ContactUs

In accordance with applicable Indian law, if you have any questions,concerns, or complaints regarding this Privacy Policy or the handling ofyour personal data, please contact:

• Grievance Officer: Navikkumar Valani
  
• Company: Suvarnakrupa Jewels Private Limited
  
• Address: 13-14, Durga Shopping Center, Ambika Nagar,Odhav, Ahmedabad, Gujarat, India
  
• Phone: +91 9169091601
  
• Email: [email protected]
  
• WorkingHours: Mon - Sat, 10:00 AM - 08:00 PM (Sunday Closed)​

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflectchanges in our practices or legal requirements. The updated version willbe posted on this page with a revised “Last Updated” date. We encourageyou to review this Policy periodically.