Last Updated: 6 June 2026

At Silvee, your privacy is as precious to us as the silver we craft. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.silvee.in) or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with Silvee:

• Personal Identification Information: Your name, email address, phone number, and date of birth (if provided).
• Shipping & Billing Information: Delivery address, billing address, and PIN code.
• Payment Information: We do not store your card details. All payment data is handled securely by our third-party payment gateway providers.
• Order & Transaction Data: Details of products purchased, order history, and transaction records.
• Device & Usage Data: IP address, browser type, device information, pages visited, and time spent on our website — collected via cookies and analytics tools.
• Communications: Any messages, queries, or feedback you send us via email or contact forms.

2. How We Use Your Information

The information we collect is used solely for legitimate business purposes, including:

• Processing and fulfilling your orders and sending order confirmations and shipping updates.
• Managing your account and providing customer support.
• Sending promotional emails, offers, and newsletters about Silvee products — only if you have opted in. You may unsubscribe at any time.
• Improving our website experience, product offerings, and services based on usage data.
• Preventing fraud and ensuring the security of online transactions.
• Complying with applicable legal and regulatory obligations under Indian law.

3. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

• Remember your cart, preferences, and login status.
• Understand how visitors navigate our website (via tools such as Google Analytics).
• Serve relevant advertisements and retargeting campaigns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

4. Sharing of Information

Silvee does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Logistics & Courier Partners: To fulfil and deliver your orders (your name, address, and phone number are shared with our shipping partners).
• Payment Gateway Providers: To process transactions securely. These providers are bound by their own privacy and security standards.
• Technology & Analytics Providers: Tools such as Google Analytics may process anonymised usage data to help us improve our website.
• Legal Compliance: We may disclose your information when required by law, court order, or government authority.

All third-party partners we work with are required to handle your data responsibly and in accordance with applicable data protection laws.

5. Data Security

We take the security of your personal data seriously. Silvee implements the following measures to protect your information:

• All transactions on our website are processed over HTTPS with SSL/TLS encryption.
• Payment information is handled exclusively by PCI-DSS compliant payment gateway providers.
• Access to your personal data within our systems is restricted to authorised personnel only.
• We regularly review our data collection, storage, and processing practices.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and transaction records may be retained for a period of up to 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

As a customer, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal data.
• Deletion: You may request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Data Portability: You may request a portable copy of your personal data in a commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Silvee's website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or partner brands). Silvee is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out to us:

• Email: [email protected]
• Website: www.silvee.in
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST