Last Updated: 6 June 2026

We stand behind the quality of every Silvee piece. If you are not completely satisfied with your purchase, our Returns & Refund Policy is designed to make the process smooth and fair for you.

1. Return Eligibility

You may request a return under the following conditions:

• The return request is raised within 7 days of delivery.
• The item is unused, unworn, and in its original condition with all tags and original packaging intact.
• The item has a manufacturing defect or was delivered incorrectly.
• You have proof of purchase (order confirmation email or receipt).

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made, personalised, or engraved jewellery pieces.
• Items that have been worn, altered, resized, or damaged after delivery.
• Earrings (for hygiene reasons), unless defective.
• Items purchased during sale or promotional events, unless defective.
• Gift cards and vouchers.

3. How to Initiate a Return

• Step 1: Email us at [email protected] with your order number, reason for return, and clear photographs of the item.
• Step 2: Our team will review your request within 2–3 business days and confirm eligibility.
• Step 3: Once approved, we will provide return shipping instructions. Please do not ship the item back without prior approval.
• Step 4: Pack the item securely in its original packaging and ship it via a trackable courier service.
• Step 5: Upon receipt and quality inspection, we will process your refund or exchange.

4. Refund Process

• Approved refunds will be processed within 7–10 business days after the returned item is received and inspected.
• Refunds will be credited to the original payment method (credit/debit card, UPI, bank account, etc.).
• In case of online payment failures where the amount was debited, refunds will be processed within 5–7 business days.
• Shipping charges are non-refundable, except in cases of defective or incorrect items dispatched by Silvee.
• Silvee is not responsible for delays in refund processing by your bank or payment provider.

5. Exchanges

• We offer exchanges for a different size or design of equal or higher value, subject to availability.
• Exchange requests must be raised within 7 days of delivery.
• For exchanges of higher value, the customer is required to pay the difference amount.
• Custom and engraved pieces are not eligible for exchange.

6. Defective or Wrong Item Received

If you receive a defective or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a free pick-up and send a replacement or full refund at no additional cost to you. Please retain all original packaging and do not use the item.

7. Cancellations

• Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.
• To cancel, email us at [email protected] with your order number as soon as possible.
• Once an order is dispatched, it cannot be cancelled; you may instead follow the return process after delivery.
• Custom and made-to-order pieces cannot be cancelled once production has begun.

8. Contact & Support

Our customer support team is happy to assist you with any queries related to returns, refunds, or exchanges.

• Email: [email protected]
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
• Website: www.silvee.in