Cancellation & Refund Policy

Last Updated: [August 10, 2026]

At Silvee, we want you to be completely satisfied with your purchase.This Policy explains how order cancellations and refunds arehandled.

1. Order Cancellation by You

• Before Dispatch: You may cancel your order free ofcharge any time before it has been shipped, by contacting our supportteam at [Insert Support Email/Phone] or through your account’s orderhistory, quoting your Order ID.
• After Dispatch: Once an order has been shipped, itcannot be cancelled. However, you may refuse the delivery or initiate areturn once the product is delivered, in accordance with our ReturnPolicy.
• Made-to-Order / Personalized / Engraved Items:Orders for customized, personalized, engraved, or made-to-orderjewellery cannot be cancelled once crafting hascommenced, as these items are made specifically for you and cannot beresold. Please review your customization details carefully beforeconfirming such orders.

2. Order Cancellation bySilvee

We reserve the right to cancel an order at our discretion insituations including, but not limited to: - Product unavailability ordiscontinuation - Errors in product pricing or description on thePlatform - Suspected fraudulent transactions or payment issues -Inability to deliver to the provided address - Orders that violate ourTerms & Conditions

In such cases, if payment has already been made, a full refund willbe initiated to your original payment method within the timelinesspecified in Section 4 below.

3. Refund Eligibility

Refunds are applicable in the following cases: - Order cancelledbefore dispatch - Order cancelled by Silvee - Approved returns under ourReturn Policy (e.g., damaged, defective, or wrong itemdelivered) - Non-serviceable delivery address or failed delivery notattributable to the customer - Payment deducted but order not confirmed(technical/payment gateway failure)

Refunds are not applicable for: - Made-to-order,personalized, or engraved items (except in cases of manufacturingdefect) - Items returned without original packaging, tags, certificates,or invoice - Items showing signs of use, alteration, or damage causedafter delivery - Change of mind after the return window has lapsed (seeReturn Policy for exchange-only categories, such as earrings, forhygiene reasons)

4. Refund Process & Timelines

• Once a cancellation or return is approved, refunds are processedwithin 7-10 business days.
• Refunds are credited to the original mode of payment (card, UPI, netbanking, wallet). For Cash on Delivery (COD) orders, refunds will beprocessed via bank transfer/UPI; you will need to share your bankaccount details.
• Depending on your bank/payment provider, it may take an additional3-7 business days for the refunded amount to reflect inyour account after we initiate the refund. Silvee is not responsible fordelays caused by banks or payment gateways.
• You will receive an email/SMS confirmation once the refund has beeninitiated, along with a reference number.

5. Store Credit /Exchange (Alternative to Refund)

At your option, for eligible returns, you may choose to receivestore credit (redeemable on future purchases) or anexchange for another product of equal or lesser/greatervalue (with the difference payable or refunded), instead of a monetaryrefund.

6. How to Request aCancellation or Refund

1. Contact us at [Insert Support Email] or +91 9169091601 with yourOrder ID and reason for cancellation/refund.
2. Our team will verify your request and confirm eligibility within24-48 hours.
3. If approved, we will guide you through the next steps (cancellationconfirmation, or return pickup/refund process).

7. Contact Us

For any questions about cancellations or refunds:

Silvee (a brand of Suvarnakrupa Jewels PrivateLimited)

• Address: 13-14, Durga Shopping Center, Ambika Nagar,Odhav, Ahmedabad, Gujarat, India
• Phone: +91 9169091601
• Email: [email protected]